Refund Prepayments

This article explains how to refund standard prepayments to clients. You can refund a single prepayment or refund multiple selected prepayments. For Provet Pay card refunds and Gravity Payments deposits, see the separate articles linked below.

Refund a Single Prepayment

Go to the Billing tab on the client's page.
Under Prepayments, select the i button on the prepayment row.
Select Refund.
Select a payment type and add a description if needed (may be required).
Check the sum and date and select Save.

Refund Selected Prepayments

Go to the Billing tab on the client's page.
Under Prepayments, select the prepayment rows you want to refund.
A pop-up menu appears at the bottom of the screen. Select Actions > + Refund selected prepayments. A dialogue opens.
Select a payment type and add a description if needed (may be required).
Select Refund.

For refunding prepayments to a client's Provet Pay card on file, see Refund a prepayment to a Provet Pay Card. For refunding prepayments (deposits) to a client's payment card using the Gravity Payments integration, see Processing Deposits.

Refund Prepayments

Refund a Single Prepayment

Refund Selected Prepayments

See Also

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