When patient records are merged, data from one patient is merged to another and the merged patient record is archived. If you need to unmerge a patient:
To unmerge a patient:
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Go to Clients & Patients and use the Archived filter to find the merged patient record. Archived clients are displayed with a strikethrough. Depending on the clinic location settings, you may also be able to find archived patients using the super search.
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Select the archived patient to open the patient details page.
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Select Go to unmerge patient to start the unmerge process. You can also select View merged patient to open the active patient record and review its details before unmerging.
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On the Unmerge patient records page, review the following:
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Patient record to unmerge: the archived record that will be restored.
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Merged patient record: the active record that currently contains the merged data.
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The right-hand panel lists the data that will be reverted.
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Scroll to the bottom of the page and select Unmerge.
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In the confirmation dialog, select Unmerge to complete the process.
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